ECHS PROCEDURES IN AN EMERGENCY

 ECHS CORNER

In case of an emergency, an ECHS beneficiary can be directly admitted to a empanelled hospital of his/her choice and undergo the appropriate medical treatment on cashless basis. Within 48 hours of such admission, nearest ECHS polyclinic has to be informed so that emergency referral can be issued to the treating hospital.

Normally, it is seen that empanelled hospital asks the attendants/ family members/ relatives to fetch the emergency referral from the ECHS authorities so that the treatment should not be disrupted. The family members out of sentiments immediately rush to the ECHS polyclinic for want of referral. Upto this time, there is no problem. But in many cases it is seen that most of veterans alone (with spouse only) as their children are away due to their careers. The trauma starts, when the 70-75 years old spouse is being asked to bring the referral from the ECHS polyclinic which is normally at a distance from 5 to 50 km. And after reaching there one is asked to register the name for OPD and queue up with general OPD patients which total around 100 registered with any of the Medical Officers. It takes around 3 to 4 hours to fetch said emergency referral form. At a few ECHS polyclinics, O/IC Sahab signs all the forms at 1400 hrs only and the old ladies are standing there and thinking about the delay in treatment of husband/ wife or vice-versa.

So, the whole idea of this narration is that the ECHS beneficiary or his family members/relatives have no business to obtain this emergency referral form.

This is the duty of the empanelled hospital to send an emergency information report online to the concerned/nearest ECHS Polyclinic and in turn the O/IC Polyclinic will send the emergency referral form online only.

Authy : http://echs.gov.in/chart/7.html

Many empanelled hospitals and polyclinics are asking people to run from pillar to post to make this arrangement. The whole idea is we should not accept deficiency in services which are laid down.

If you experience such problems do not hesitate to raise your complaints to the concerned authorities.

ECHS -

1. KINDLY make use of the facility, if you find any rude behaviour by any polyclinic or regional centre staff, not getting required medicines, Polyclinics / RC not adhering to policies, etc.

2. Kindly make use of technology to record events (ie. video recordings through your mobile phones), if any errant ECHS Authority / empanelled hospitals misbehave with you.

3. ALL medicine procurement and distribution is with the Station HQS, still if any veteran is not able to get medicines, kindly raise the level to RC, Director and Central Org, Medical Director, Dy Md and MD.

ECHS launches complaint and litigation reduction scheme (CLRS) :-

All stakeholders including veterans and their dependents, ECHS employees at all echelons and hospitals / other service providers are invited for direct commn with the central organisation ECHS to reduce complaints and litigation.

This will assist them in an increased focus on the formulation of caring policy and implementing initiatives preserving the time and resources of our veterans who have served the nation in a selfless manner.

Please speak to the officer handling non-medical complaints on : 9968263812.

While issues related to medical aspects be discussed on 9910244611,  in case of non-resolution, please approach:

MD ECHS-
CENTRAL ORG ECHS
AG'S BRANCH
IHQ OF MOD (ARMY)
MAUDE LINES
DELHI CANTT-10

Tele No - 011 25684846

Email : mdechs-mod@nic.in

Your unsettled issues can also be mailed on:  dircomplaint-mod@nic.in.